Papa John has had a good reputation since the first day it started offering its services to consumers. Just recently, the CEO of the company, Steve Ritchie came out to publicly apologize to his customers who are from corners of the globe. The executive has been praised by people. For many, the apology came just at the right time, and it shows that the company leader is emotionally intelligent. The problem that has been facing this company was brought by the founder, a popular personality who goes by the name John Schnatter. For a very long time, the businessman has used his influence in the market to help his brand become successful. However, things started falling apart when NFL announced that they would drop him from being the official pizza. Several months ago, John made another blunder when he made some racial comments during a conference call that he was making. Thanks to the comments that he made, baseball announced that they do not want anything to do with the businessman. Many people did not like the attitude shown by the renowned investor, and they are doing anything possible to remove his name on all the marketing materials and even pizza boxes.
Papa John started experiencing problems because of the remarks the founder was making. The top officials in the company had to make a smart move so that they can save the situation from getting worse. Steve Ritchie, while holding the position of chief executive officer, offered to clear the air and bring an end to the commotion that was being experienced. In the twenty two years he has been serving in Papa Johns, Steve Ritchie said that this was one of the toughest situations that he has ever dealt with. The CEO admitted that the remarks that were made by the founder of the company were offensive, but they were not showing any views from the company. As the executive leader of the brand, Steve Ritchie said that he was sorry about the remarks, and he also promised that the same will not happen in the future. Papa Johns doesn’t tolerate racism since the first day it came into the market.