Robert Deignan is an entrepreneur in the outsourcing industry. He co-founded ATS Digital Services. This company, based in Southern Florida, provides technical support for its customers’ products. It specializes in electronic devices such as televisions, computers, smartphones, and Internet of Things devices. He’s been in the outsourcing industry since June 2002. He is a graduate of Purdue University where he earned a bachelor’s degree in business management in 1995.
As an expert in outsourcing business processes, Robert Deignan recently revealed eight areas that business owners can easily have other companies do for them. Outsourcing allows business owners to take some things off their plate and still be confident they are handled properly. As a company scales up, it might also run out of infrastructure to properly manage growth, making outsourcing vital for continued business success.
Customer service can be easily outsourced. This is what Robert Deignan’s company does for its customers. The outsourcing firm can take calls, emails, and do online chat sessions. They can go over bills, perform tech support, and otherwise manage their client’s customers. Hiring an outsourcing firm for customer service is also much more affordable than having a full-time employee do it.
Outsourcing your sales is another great opportunity, Robert Deignan has revealed. They will promote your products and services which will lead to maximized sales revenue. By outsourcing a business owner gains instant access to an experienced team of salespeople. This gives them access to a bigger sales team without a bigger expense.
ATS Digital Services provides technical support for its customers. Customers who don’t get their tech support questions answered will turn to competing products really quickly. These types of outsourcing companies can perform hardware installation, diagnose problems, explain how to use software, and otherwise support customers.
Back-office operations are great to outsource because they’re busy work that takes up too much of a business owner’s time. Outsourcing companies will scan documents, input data, and otherwise take care of time-consuming issues. This allows business owners to get out of the nitty-gritty of running their company and instead focus on the big picture.